Voiding Items (Active Order)
If an item was added by mistake or the guest changes their mind before the bill is finalized, open the table and simply swipe left on the item in the cart or tap the trash icon. If the item has already been sent to the kitchen, the system will prompt you for a reason—such as "Wasted" or "Mistake"—and will automatically print a "VOID" ticket at the kitchen station to halt preparation.
Refunds (Paid Order)
To issue a refund for an already paid order, navigate to Admin > Orders or use the "History" button on the main POS screen to find the closed order. From there, you can choose to reopen the order or issue a refund directly back to the original payment method.
*Note: Depending on your security settings, manager authorization may be required to complete these actions.*